Our Projects

Projects accessible to all residents of Torridge, North, Mid and West Devon.

Macmillan Cancer Support

Macmillan Welfare Benefits Project

Citizens Advice Torridge, North, Mid & West Devon have a specialist Welfare Benefits Team funded by Macmillan Cancer Support and we have recently expanded our service to cover the whole of Devon in partnership with Citizens Advice Exeter, Citizens Advice Plymouth and Citizens Advice Torbay.

Our expert team of advisors can support clients with life limiting illnesses and can assist with benefit and grant applications, form filling and referrals to other trusted partner agencies.

You can access the service by calling our Freephone Macmillan Welfare Benefits service 0808 175 4505, making a referral at here or talking to your local hospital’s cancer information and support service.

Northern and West Devon Foodbank Projects

We have partnered with the Trussell Trust to deliver Face to Face services across all Northern Devon and West Devon Trussell Trust Foodbanks. We will have Advisers available in some of the Foodbank open sessions to offer Advice and Information to those most in need.

Our local Trussell Trust Foodbanks are:
Bideford, Barnstaple, Holsworthy, Ilfracombe, South Molton, Braunton, Lynton and Tavistock

The aim of this project is to provide people experiencing food shortage with advice and information and ultimately work towards relieving the need for Foodbank support and out of poverty. If you would like to access this service contact your local Trussell Trust Foodbank to find out when we’re available.

Energy Advice Programme

The Energy Advice Programme is funded by National Grid, and aims to help people experiencing fuel poverty in our region. This is being run alongside the Carbon Monoxide Awareness Project funded by the Southern Gas Network, to spread awareness of the dangers of carbon monoxide in the home.

Our specialist energy advisors can support energy consumers with advice and support to make their homes more energy efficient so they feel more confident in using their energy systems and understanding their bills, as well as ensuring that they are receiving the correct level of benefits.

Get in touch and request an energy assessment.

Debt Advice Projects

The Torridge, North, Mid and West Devon Debt and Money Advice teams are funded by National Lottery Community Fund and Money and Pensions Service.

We have a dedicated team of caseworkers who can advise you of your rights and responsibilities, look at debt solutions and help with money management and financial capability all for free.

See our Debt Advice information page and get in touch


Help for Ukrainian Families

We are currently funded by Torridge District Council, Mid Devon District Council and West Devon Borough Council to provide advice and support to Ukrainian guests and their host families. We have a small team of Advisers who can offer telephone, face to face (in office or home visiting) advice on Welfare Benefits, Housing, Employment, Relationships and OISC level 1 Immigration/Settling queries.

Referrals can be made direct to the project via the respective local authority coordinators, or you can contact Adviceline or come in to your nearest (Torridge, Mid and West Devon) local office for a referral.

Please note that this project is currently only for residents of the Torridge, Mid and West Devon areas. If you are a guest or host family from North Devon, and are in need of advice and information, we can still help via our core service but wait times will be longer. Please refer back to your local authority for alternative support.

You can self refer to this project by completing the following referral form:

Help For Ukrainian Families

In partnership with Young Carers Connected

Young Carers Connected is a project run by TTVS funded by the National Lottery supporting 8-24 year olds who are responsible for caring for a family member. We work with the project to help with issues such as housing, access to benefits, debt and employment.

Referrals are made by TTVS and you can find out more about the project by clicking the link below:

Action for Children

Children's Centre Project

This service provides advice for users of Children’s Centres in Devon, our advisers can offer a free income maximisation check, help with claiming, and guidance on financial management. They can also help parents understand how getting a job or changing the hours they work would affect their income and benefits.

Referrals can be made by Action for Children staff by completing the Enquiry Form .

Families can access the service by contacting their Local Children’s Centre .

Healthwatch Devon


Healthwatch Champions in Devon provide specialist support, guidance and advice in all aspects of health and social care. The champions can help you resolve any health and social care enquiries and you can access this service by contacting Citizens Advice by phone, email or Facebook messenger.

Read more about the Healthwatch Devon project 

Help to Claim Service

Help to Claim

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential.

Our trained advisers can check that Universal Credit is the right benefit for you to claim, help with things like how to gather evidence for your application and how to prepare for your work coach appointment.

Call us for free: 0800 144 8 444 – Monday to Friday 8am to 6pm

Online web chat advice visit: www.citizensadvice.org.uk/helptoclaim

Quids fro Kids

Quids for Kids

Through the Quids for Kids project, we provide specialist advice to:

  • Families of children (or young people up to the age of 21) with additional needs, a long-term illness or disability
  • Care leavers
  • Young homeless people
  • Foster parents
  • People looking after a child with a special guardianship order

We can help by assessing whether you are able to claim benefits, and we can help you challenge benefit decisions if you think you have not been treated fairly. We know the benefits system can be complicated and confusing and this can put busy families off claiming.

The service is available in the Devon County Council areas of East Devon, Exeter, Mid Devon, North Devon, South Hams, Teignbridge, Torridge and West Devon.

Funded by Devon County Council, the Quids for Kids project has already helped hundreds of families with children who have special needs. As a result millions of pounds of unclaimed benefits are now helping families manage the extra financial demands they experience. In the twelve months to April 2021 we advised 758 clients, achieving a total financial gains for our clients of over £790,000. However, we know that many families in these circumstances we work with still do not claim the benefits they are entitled to. If this is you, perhaps we can help.

Quid for Kids Referral Form

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