Our Projects

Macmillan, Money & More

Cancer doesn’t just affect the body. It can affect your work, your income, and your day-to-day life in ways you might not expect.

Our free service helps you understand the financial impact of cancer, what support might be available to you and how to access it.

Our advisers understand what you’re going through and will work with you to make things clearer, simpler and easier to manage. We will help you take control of the financial impact, at a time when you need it most.

You can access the service by calling our free Macmillan, Money & More phone line on 0808 175 4505, making a referral at here or talking to your local hospital’s cancer information and support service.

Energy Advice Programme

The Energy Advice Programme is funded by National Grid, and aims to help people experiencing fuel poverty in our region. This is being run alongside the Carbon Monoxide Awareness Project funded by the Southern Gas Network, to spread awareness of the dangers of carbon monoxide in the home.

Our specialist energy advisors can support energy consumers with advice and support to make their homes more energy efficient so they feel more confident in using their energy systems and understanding their bills, as well as ensuring that they are receiving the correct level of benefits.

Get in touch and request an energy assessment here, or call our team on 01237 879 233.

Debt Advice Projects

The Torridge, North, Mid and West Devon Debt and Money Advice teams is funded by Money and Pensions Service.

We have a dedicated team of caseworkers who can advise you of your rights and responsibilities, look at debt solutions and help with money management and financial capability all for free.

See our Debt Advice information page and get in touch

Healthwatch

Healthwatch Champions in Devon provide specialist support, guidance and advice in all aspects of health and social care. The champions can help you resolve any health and social care enquiries and you can access this service by contacting Citizens Advice by phone, email or Facebook messenger.

Read more about the Healthwatch Devon project 

Help to Claim

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential.

Our trained advisers can check that Universal Credit is the right benefit for you to claim, help with things like how to gather evidence for your application and how to prepare for your work coach appointment.

Call us for free: 0800 144 8 444 – Monday to Friday 8am to 6pm

Online web chat advice visit: www.citizensadvice.org.uk/helptoclaim

Quids for Kids

Through the Quids for Kids project, we provide specialist advice to:

• Families of children (or young people up to the age of 21) with additional needs, a long-term illness or disability
• Care leavers
• Young homeless people
• Foster parents
• People looking after a child with a special guardianship order

We can help by assessing whether you are able to claim benefits, and we can help you challenge benefit decisions if you think you have not been treated fairly. We know the benefits system can be complicated and confusing and this can put busy families off claiming.

The service is available in the Devon County Council areas of East Devon, Exeter, Mid Devon, North Devon, South Hams, Teignbridge, Torridge and West Devon.

Funded by Devon County Council, the Quids for Kids project has already helped hundreds of families with children who have special needs. As a result millions of pounds of unclaimed benefits are now helping families manage the extra financial demands they experience. In the twelve months to April 2021 we advised 758 clients, achieving a total financial gains for our clients of over £790,000. However, we know that many families in these circumstances we work with still do not claim the benefits they are entitled to. If this is you, perhaps we can help.

Quid for Kids Referral Form