Email Advice Contact Form

    Welcome to our Email Advice contact page.

    Our Email Advice opening times are 9.00am – 4.30pm Mon – Fri (excluding Christmas and Bank Holidays).

    Whilst we aim to respond as soon as possible we cannot guarantee an immediate response and we aim to respond within 2 working days.

    It's important to note that this is an ongoing email advice service only, and we will not be able to support with any of the below through this channel:


    - Request for call backs or appointments.
    - Same-day or next-day emergency issues.
    - Referrals from third parties.

    If your issue is urgent, or you want to make an appointment for you or someone else please contact us on Adviceline (0808 27 87 999) or drop into your local office. You can find more information on our opening times by click on our local office search tool

    To help us support you effectively through email, we need to ask you some questions about your issue(s) and circumstances to assess appropriate next steps. Once you’ve supplied us with the required information a member of the team will get back to you.

    Please note, that by completing this referral form you consent to the following:

    We will use the information you provide in your enquiry to provide you with advice and to direct you to the right service. By choosing to include any Special Category Data (including but not limited to information about your health, ethnicity or trade union membership) you are consenting to us using this information for this purpose.

    For more information about how we use your information, please see our privacy policy

    If you're contacting us to find out about benefit entitlement, have a look at our Benefits Calculator first - Benefits Calculator

    Or if you need help with Debt advice you can use our self referral form on our Debt Advice page

    Before we go any further, do you live in Torridge, North, Mid or West Devon?

    Unfortunately you are out of our area and this means we can't help you using this form. Please visit Citizens Advice national website to find information about your Local Service

    Are you contacting us on behalf of a Business or Organization?

    Citizens Advice are here to support the general public in finding solutions to their problems. Unfortunately, we are unable to provide detailed advice to businesses because, generally, businesses have resources open to them that the general public do not. The two following websites have a wealth of information that may help you:

    www.gov.uk
    www.citizensadvice.org.uk

    Additionally, you may also find it helpful to contact others such as:

    ACAS for employment related issues. www.acas.org.uk

    Your own insurers regarding legal queries.

    Business Debtline. www.businessdebtline.org

    NRLA (National Residential Landlords Association) for landlord / tenancy concerns. www.nrla.org.uk

    Thank you for your understanding.

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    (Have you double checked that your email address is correct? Check spelling, .com/.co.uk etc.)

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